FREQUENTLY ASKED QUESTIONS
ORDERS:
Yes, we ship our products worldwide. The relevant shipping costs will be added at checkout. Look out for our discounts and promotions for exclusive offers.
It depends on where you are. Within the EU it usually takes 5-7 working days for the order to arrive. International deliveries can take between 7 and 16 days. You will find all the delivery details in your confirmation email.
You can easily track your order using the tracking number you received in your shipping confirmation email. Enter this number on the courier's website to see the current delivery status.
You can cancel your purchase within 14 days of receiving the goods. Please inform us of your decision with a clear explanation and return the items within 14 days of your cancellation.
PAYMENT:
We offer you a variety of payment options: American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, Union Pay and Visa.
Yes, we offer flexible payment options through Klarna, such as payment upon receipt of the goods or in installments.
PRODUCTS:
K-Beauty stands for revolutionary skin care with unique, natural ingredients. It's about more than just care: K-Beauty transforms your daily routine into a relaxing ritual to reduce stress.
Our products are sorted by skin type to make your selection easier. If you are unsure or need further support, please contact us. We will be happy to help you.
Absolutely! K-Beauty products are designed to be gentle and support the skin barrier, making them easy to combine with most other skincare routines.
MEDICUBE:
Choosing the right Medicube device depends on your specific skin needs. Our AGE-R Booster-H is particularly valued for its ability to improve the absorption of skincare products and make the skin glow. The AGE-R ATS Air Shot is ideal for refining pores and removing dead skin cells. For those looking to tighten the skin and stimulate collagen production, we recommend the AGE-R Ussera Deep Shot.
Yes, our Medicube device combines easily with most skincare products on our website, however, we recommend avoiding use with products that contain harsh ingredients to achieve the best results and protect your skin.